At Live Healthy, we understand that from time to time, a product may not reach you in the condition you had expected it. Also, we want you to be 100% happy with your purchase from us. If for some reason you wish to return the product, please contact us by email first within 14 working days of purchase at firstname.lastname@example.org stating the reason for return.
We will issue a replacement product or a full refund for the wrong item being dispatched by us (once we receive the returned product).
We will take postage and packaging charges into account. Returns for any other reason will receive a refund (once we receive the returned product). The cost of postage and packing in this instance must be borne by the customer.
All returns must reach us by 14 working days of receiving your order. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a consumer.
If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.
Emerald Style Company LTD.
We want you to be 100% happy with your purchase from livehealthy.ie. Please contact us with your concern via an e-mail to email@example.com or via a phone call on +353-51-596-980. We will issue a full refund for products returned unopened, unused and undamaged.
If you wish to return your order for a refund this must be done so within 14 days. All items must be returned in a saleable condition. Please note the packaging must be untampered for us to issue a refund. Please email firstname.lastname@example.org if you have any queries.
What if your package does not arrive?
If your package does not arrive after a reasonable time frame after despatch, just get in touch via the Contact Us section of our website, explaining your situation and including your order number, and we will arrange delivery of a replacement product.
No refund has shown up on your credit card?
Please be aware that it may take up to 5 working days for a refund to show up on a credit card statement. This is due to the varying transaction times taken by different banks.